Care that starts with understanding
Warm, homely environments, trusting relationships and close partnership with families, professionals and commissioners.
The PACE model
Our care is built on understanding what a young person has been through, then working from a clear individual plan agreed with them and the professionals around them.
Our teams use PACE, the approach developed by Dr Dan Hughes, in everyday care, so young people meet the same warmth and the same boundaries whoever is on shift.
Playfulness
Lightness and warmth that help a young person feel safe enough to connect.
Curiosity
Wondering about what sits behind behaviour, rather than reacting to it.
A light tone and a shared joke, even on a hard day.
Acceptance
Accepting feelings without judgement, while keeping clear boundaries on behaviour.
Empathy
Showing young people that the adults around them understand, and stay.
We track what changes
Each young person's plan sets goals with them, and we review progress regularly with them and the professionals around them.
Safety and stability
Feeling settled, staying safe and building a stable home life.
Health and wellbeing
Physical and emotional health, self-care and resilience.
Education
Getting back into learning and staying there.
Relationships
Trusting adults, family time and positive friendships.
Independence
Cooking, money, travel and the everyday skills for adult life.