Keeping people safe, and speaking up
How we keep children, young people and adults safe, and how to raise a concern or complaint.
Our commitment
The safety and welfare of the children, young people and adults we support comes before everything else. Everyone who works for us goes through safer recruitment checks, including an enhanced DBS check and references, and is trained in safeguarding.
If someone is in immediate danger
Call 999.
Raising a concern or complaint with us
Speak to the manager of the home or service, or contact our head office on 01253 978936 or at info@oaktreechildcare.co.uk. We take every concern and complaint seriously, look into it and tell you the outcome.
Young people living in our homes are told how to make a complaint and how to contact an independent advocate.
If you work for us
You can raise a concern with your manager or any senior leader, and you will be supported for doing so. If you would rather speak to someone outside Oaktree, the NSPCC Whistleblowing Advice Line is free on 0800 028 0285.
Raising a concern outside Oaktree
- The young person's social worker or their local authority children's services.
- Ofsted, which regulates our children's homes and supported accommodation: 0300 123 1231.
- The Care Quality Commission, which regulates Oaktree Support Services: 03000 616161 or enquiries@cqc.org.uk.
- NSPCC Helpline, for any adult worried about a child: 0808 800 5000.
- Childline, for children and young people: 0800 1111.